FAQ

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WHERE DO WE MEET FOR OUR FLIGHT?

Zion balloon pilots meet our customers at The Million Air Private Terminal Million Air 4196 S Airport Pkwy Unit 2A, St. George, UT 84790 Refreshments and restrooms are available at this location before your flight.

WHAT TIME DOES THE BALLOON TAKE OFF?

Typically we meet an hour before sunrise but times change throughout the year based on when sunrise is. Your arrival time will be listed on your reminder email/text you will receive the day before your flight. 

WHAT SHOULD I EXPECT?

Thank you for choosing the premier hot air balloon company in Southern Utah for your unforgettable adventure. Please keep an eye out for your confirmation email, which will include all the essential details about your flight, including the meeting time and pickup location.

On the day of your flight, meet us at the designated pickup location at the time specified in your confirmation email. Be sure to have your camera ready—our crew will provide excellent photo opportunities as they prepare and inflate the balloon.

Before takeoff, the pilot will review important safety guidelines to ensure a smooth and enjoyable flight. Once everyone is on board, the burners will ignite, and the hot air balloon will lift gracefully into the sky, offering stunning views and a truly magical experience.

To commemorate the occasion, sparkling cider will be provided for a celebratory toast. We look forward to sharing this remarkable journey with you.

WHO CAN FLY?

Ballooning is an enjoyable activity suitable for people of all ages; however, certain individuals may be advised not to participate due to safety considerations. To ensure a safe and comfortable experience, passengers must meet the following requirements:

  • Be able to climb in and out of the basket independently.
  • Be capable of standing unaided for the entire duration of the flight (approximately 45 minutes to 1 hour).
  • Be able to walk on uneven terrain to access transportation shuttles.
  • Have the upper-body strength and flexibility to climb into and out of the basket.
  • Be able to adopt a bended-knee seated position during landing.

Passengers aged 5–17 must be accompanied by an adult. Due to insurance policy limitations, pregnant individuals and children under the age of 5 are not permitted to fly.

In accordance with Federal Aviation Administration regulations, hot air balloon pilots bear the responsibility for passenger safety and have the final authority to determine whether an individual is fit to participate in the flight.

HOW LONG DOES A BALLOON FLIGHT LAST?

Each flight lasts approximately 50 minutes to 1 hour of total airtime. For both morning and evening flights, passengers will meet at the designated pickup location at the time specified in the confirmation email or text message. Please plan to spend around 2.5 hours with us in total, including setup and post-flight activities.

The confirmation will include all the necessary details about where to meet and the exact time of arrival. Punctuality is essential, as balloon launches are time-sensitive and cannot be delayed for late arrivals. Unfortunately, refunds cannot be provided for latecomers.

HOW MANY PEOPLE FIT IN A BALLOON?

We operate several different sized balloons with our largest accommodating up to 8 passengers, weight permitting. For larger groups, please contact our office to schedule. 

WHY IS THERE A MAXIMUM WEIGHT LIMIT ON PASSENGERS?

Each hot air balloon system has a maximum certified weight it can carry safely. This weight is affected by outside factors like ambient air temperature and altitude the balloon is flying. Based on these factors the maximum total passenger weight varies. Our booking system will automatically appropriate for proper weight. But before each flight, the pilot uses the passenger’s manifest weight provided to calculate how many passengers we can safely carry, and the basket is loaded accordingly.

WHAT SHOULD I WEAR FOR MY FLIGHT?
WHAT HAPPENS IF THE WEATHER PREVENTS US FROM FLYING?
WHY DO BALLOONS ONLY FLY IN THE MORNING?

We want calm stable air to fly hot air balloons in. The calmest conditions occur before the sun has a chance to heat the Earth’s surface typically at sunrise.

CAN YOU STEER A BALLOON?

There is no direct way to steer a balloon, but pilots can climb and descend to find different wind currents. Most importantly, we evaluate wind conditions before each flight to plan the safest and most scenic route.

ARE YOU CELEBRATING A SPECIAL OCCASION?

If you are celebrating a birthday, anniversary, engagement, etc. Let us know when you book your flight and we will hang a celebratory banner for you and allow plenty of time for photos. 

Get Ready For The Adventure of Your Life

With Zion Balloons you don’t have to reserve your spot months in advance. Just book your flight today and fly as soon as tomorrow